Return & Refund Policy

We want you to be fully satisfied with your purchase from Luzdeplata.lk.

Returns

Items can be returned within 3 days of delivery if they are damaged or incorrect. Items must be unused and in original condition.

Non-Returnable Items

Due to hygiene and safety reasons, certain jewellery items may not be eligible for return.

Refunds

Once your return is approved, refunds will be processed within 5-7 working days.

Exchanges

We only replace items if they are defective or damaged.

Contact

For return requests, contact us via WhatsApp or email at info@luzdeplata.lk.